Refund and Returns Policy
Last Updated: 1st July, 2026
At Axion Wellness, we are committed to providing quality skincare and bath products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Eligibility
You may request a return if all of the following conditions are met:
- The return request is submitted within 30 days of the delivery date.
- The product is unused, unopened, and in its original condition.
- The product is returned in its original packaging with all included accessories, labels, and documentation.
- Proof of purchase (such as your order confirmation or receipt) is provided.
- The item has not been damaged due to misuse, improper handling, or normal wear after delivery.
Returns that do not meet these requirements may not be accepted.
2. Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items are not eligible for return or refund unless they arrive damaged or incorrect:
- Opened skincare products
- Opened bath products
- Opened body care products
- Used or partially used products
- Gift cards
- Digital products (if offered)
- Clearance or final-sale items
- Promotional or complimentary items
- Customized or personalized products
3. Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged during shipping
- Defective upon arrival
- Incorrect compared to what you ordered
- Missing an item
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (if applicable)
We will review your request and provide appropriate assistance.
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your bank or payment provider.
- Original shipping charges are generally non-refundable, except where the return is due to our error or a verified damaged or defective product.
If your refund is declined, we will provide an explanation where appropriate.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was shipped.
- The product arrived damaged.
- The product was defective upon arrival.
- The return is required due to an error on our part.
We recommend using a trackable shipping service for returned items, as Axion Wellness cannot guarantee receipt of returned packages without shipment tracking.
6. Exchanges
Where inventory is available, we may offer an exchange for:
- Damaged items
- Defective products
- Incorrectly shipped products
If an identical replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.
7. Order Cancellations
Orders may be canceled only before they have entered processing or shipment.
Once an order has been processed or shipped, it cannot be canceled and will instead be subject to this Refund and Returns Policy.
8. Chargebacks
If you experience any issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.
Fraudulent or invalid chargebacks may be contested using available transaction records, shipment confirmation, and delivery documentation.
9. Return Instructions
Please do not send products back without contacting us first.
Before returning any item, please contact our customer support team to obtain return authorization and return instructions.
Unauthorized returns may experience delays or may not be eligible for processing.
10. Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us before sending any products back.
Axion Wellness
Address: 4226 Patrick Dr Corpus Christi Tx 78413 USA
Email: info@axionwellness.store
Phone: +1-361-694-0554